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FAQ

Find answers to the most frequently asked questions.

About Lucky.me

Lucky.me offers a wide range of exciting slot and casino-style games. You can enjoy playing for fun with Gold Coins, or use Sweeps Coins to enter sweepstakes for a chance to win various prizes. No purchase is necessary to take part in the games and sweepstakes.
Getting started is easy! Just sign up for free, claim your welcome offer, and start playing instantly.
You can reach us anytime via live chat or by emailing support@lucky.me. We strive to respond as quickly as possible and ensure you get the help you need.
Yes, Lucky.Me - America's Ultimate Social Casino operates under a sweepstakes model, which makes it legal in most U.S. states. However, some states may have specific restrictions, so please check your local regulations.
Lucky.me is available in all US States, except: Alabama, Arizona, Connecticut, Delaware, Georgia, Idaho, Kentucky, Louisiana, Maryland, Michigan, Mississipi, Montana, Nevada, New Jersey, New York, Pennsylvania, Rhode Island, Washington, West Virginia and Wyoming.

Coins & Payments

Gold Coins are used for free play and entertainment. They have no monetary value and can't be redeemed for prizes. Sweeps Coins can be won through gameplay or given away in promotions, subject to eligibility and verification.
Purchasing Gold Coins is quick and easy. Simply log into your account, visit the purchase page, choose your preferred payment method, and follow the instructions. Purchases come with bonus Sweeps Coins as part of various promotions.
We accept a variety of secure payment methods, including Visa, MasterCard, and other major providers. There are no additional fees for purchases, and all transactions are encrypted for your safety.
You can play all of our games for free using Gold Coins. We also regularly give away free Sweeps Coins, so there's no need to make any purchases to enjoy our games or win prizes.

Offers & Promotions

New players can claim their welcome offer when signing up. You'll receive 200% extra Gold Coins plus free Sweeps Coins with your first purchase. Keep an eye on your promotions page for more special offers.
Invite your friends to join Lucky.me, and you'll both earn rewards when they sign up and start playing! Check out our Refer-A-Friend page for more details.
Yes, you can refer as many friends as you like. Each successful referral that meets the conditions of our Refer-a-Friend program earns you even more rewards, so keep spreading the luck.

Games and Play

We regularly update our game selection to ensure there's always something new and exciting to play. Check the New Games section to see the latest additions.
Our games are grouped into categories like Popular, New, Luck of the Irish, Megaways, and more, making it easier for you to find the perfect game for your mood. Check out each category to explore different themes and features.
While Lucky.me doesn’t have a dedicated app, our site is fully optimized for mobile play. Just visit Lucky.me on your smartphone or tablet's browser for a seamless experience.

Redemption

Redeeming your prize on Lucky.me is quick and easy! Just follow these steps: Step 1: Access the Redemption Feature Click the "Redeem" button, verify your account, select redemption method and click submit. Redemptions are processed directly to your selected bank account or Visa debit card.
Redeeming your Sweepstakes Coins (SC) is super easy! The information you need depends on where you’d like to send your redemption.

You can choose from:

  • Debit Card Transfers
  • ACH Bank Transfers
At Lucky.me , we do our best to process redemptions within 2 business days! First-Time Redemptions If it’s your first time redeeming, you may need to complete ID verification.
Most debit card redemptions can be nearly instant, but this depends on a few factors:

  • Approval of your proof of card & address
  • Your redemption meets all required security checks
Nope! Lucky.me never charges fees for prize redemptions. However, keep in mind: You need at least 100 SC in winnings to redeem a cash prize.
No — cash prize redemptions must be sent to an account that belongs to you, as stated in our Terms and Conditions.

Responsible Gaming

At Lucky.me, we believe play should always feel good.

That’s why we’ve built in features to help you stay in control and take a pause whenever you need to.
Whether it’s a day or a year, you can step away from Lucky.me anytime with our self-exclusion option.

🛑 Here's how:
  • Visit the Self-Exclusion page
  • Select how long you want to pause:
    1 day, 1 week, 1 month, 3 months, 6 months, or 1 year

Once set, your account will be logged out right away and will stay that way until the timer runs out. This can’t be reversed—so choose the time that feels right for you.

👉 Looking for something more permanent?
Contact our support team to request full account closure:
📩 support@lucky.me
Want to keep an eye on your spending? We’ve got you covered.

  • Email Support@lucky.me with the the maximum purchase amount you’d like to set for your account.
Check out our Responsible Social Play page for more tools and tips to keep your experience balanced and positive.
We’re always here to help keep Lucky.me a fun, safe, and supportive place to play. 😊💙